• Koffiato@lemmy.ml
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    1 year ago

    Honestly that just shows bug report templates/rules are too hard for most users.

    • beepaboopa@lemmy.fmhy.ml
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      1 year ago

      Folks want to offboard their issue somewhere with minimal effort. It’s much easier to do that in free text in an app you’re already in than to submit a form where you have to categorize your issue on a website you’d have to pull it.

      You’re right to say it’s friction making people step outside the preferred path.

      People are lazy.

      • shift_four
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        1 year ago

        It’s not just that. There’s the feeling (deserved or not) that an issue is more likely to be fixed if you tell a person about it.