“Our approach has driven customers away from American,” Isom admitted. “We’re unequivocally committed to getting those customers back.”

took responsibility for the corporate strategy misstep but insisted it was the right approach, despite its flaws. “We have driven some customers away. We have restricted customers from using our product. Those are the kinds of things we have to be attentive to,” he said.

“Now Robert Isom has taken full responsibility,” Tajer said. “He has come into the cockpit and said, ‘This is my airplane.’”

These people sound like aliens