• Jessica
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    fedilink
    English
    202 months ago

    Remember the days before automated voice shit? Where you’d just spam “0” until it connected you with a rep?

    It was so easy!

    Now, it’s I NEED to direct you to the right department. Did you want to pay your bill? If so say YES if not say: Something else.

    Whoever designed that system—straight to hell.

    • wander1236
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      172 months ago

      Sometimes 0 still works, sometimes it crashes the system and hangs up.

      • @[email protected]
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        fedilink
        142 months ago

        Yep. There are a few where you can press star a few times in a row and get a person because the system is set up for accessibility.

        Unfortunately there’s no mandated way that systems have to implement this so it doesn’t work on all of them. Sometimes you have to try several things.