A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
As it should be. The consumer doesn’t care why the support agent offered something, if it’s offered and advertised, the customer should get it. They can fix their support if it’s costing them too much.
As it should be. The consumer doesn’t care why the support agent offered something, if it’s offered and advertised, the customer should get it. They can fix their support if it’s costing them too much.