A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
  • sugar_in_your_teaEnglish
    3·
    6 months ago

    Yup. I’m pretty good at avoiding talking to people, yet I’ve needed to call in a few times recently for stuff I should’ve been able to handle online:

    • report fraud
    • cancel credit card
    • report internet outage
    • buy insurance

    If they want to save money on customer support, make the customer support less necessary to get routine tasks done…