I have a UPS Ground prepaid label to return the cell phone that I’m trading. They told me it would be $10-12 to schedule a driver pickup, else I can take it to a dropoff location. When did this start? Boo, UPS. Boooooo.

Edit: To be completely fair, it may be that the destination decided not to pay extra for driver pickups rather than this being some new UPS thing. I don’t know the inner workings.

  • mark3748English
    15·
    5 months ago

    Scheduled pickups always cost more, but most businesses provide ARS (Authorized Return Service) labels that have pick up pre-paid. They saved $10 and made things inconvenient for you, so you’ll have to either pay for a pickup or drop it off at a UPS store or access point.

    Source: been a field tech with several companies that use UPS exclusively. I am far more familiar with UPS than anyone ever should be.