I’ve noticed several Redditors over in r/Lemmy and r/LemmyMigration who are experiencing issues with email verification on signup.
Examples:
- I can’t verify my email because the page doesn’t give me a button to do so. The link from my email just takes me to a blank page
- Unable to log in, got verification email, but go to log in and get a “bad password” message. Not getting password reset emails either. Junk/spam folders have nothing.
- Email never showed
- Can’t reset password
- Can’t register
I see several people in helping out as best they can in the comments, but I think it would probably be better if the relevant instance admins could reach out directly.
What is the best way to do this?
In order to maximize the number of users who join Lemmy, I think it is important that we streamline the sign-up process as much as possible. It would be unfortunate to miss out on potential users due to email issues.
@[email protected] In one thread, you mentioned that you have communication channels with admins to help deal with problems. Could those channels be leveraged for this?
Yeah, I’ll flag this up to the Admins in general.
Anyone can pass a message along directly - find out which instance it is, look up the Admins, find an active one and use the “secure messages” button to send messages on Matrix.