I have a lot of nostalgia for the Bay. But shipping there sucks: it took forever to find an attendant, staff ignored customers, and selection was sparse. There may be good reasons for that, but it was alienating to customers.

On top of that:

She said customers likely noticed the lack of investment by Hudson’s Bay into its physical stores, where it wasn’t uncommon to find non-functioning escalators that went unrepaired for long periods of time. Amlani also pointed to several stores in the Vancouver area that temporarily closed last summer related to problems with air-conditioning systems.

She said another problem the company ran into in recent years was that its stores’ hours didn’t always align with that of the malls where they are located.

It’s shitty that 10k people will probably lose their jobs because the company was so poorly managed.