She still has lots of problems, but almost none of them are due to the computer, they’re mostly due to her complete lack of knowledge about anything computer.
Like, she uses gmail, gmail told her she was near her limit on mail storage, so she started trying to delete things on her hard drive, which is something like 5TB and 95% empty. Even once I explained to her that it was gmail that was full, not her computer, she just started deleting thousands of old messages. That’s fine, but it’s not the random old messages that are the problem, it’s the ones with attachments. She deleted something like 5 years of old mail and it didn’t make a dent in the problem because the ones she happened to delete weren’t the ones with the 30 MB video attachment featuring a puppy doing something funny. I’ve shown her multiple times how to find the big and old messages so she can delete them. I’ve asked her to take notes, but it’s pointless. She understands every step as I show it to her, it all makes sense as I’m doing it. But, when she tries to do it herself she gets tripped up immediately and is completely lost.
Basically, no matter how easy to use the OS is, she’s going to have problems and I’m going to need to provide tech support. She’ll probably stick with MacOS, but if she ever had to switch to Linux or Windows, I’d definitely push her to Linux because it would be easier for me to provide tech support remotely that way.
My mom is similar. She uses a Mac Mini.
She still has lots of problems, but almost none of them are due to the computer, they’re mostly due to her complete lack of knowledge about anything computer.
Like, she uses gmail, gmail told her she was near her limit on mail storage, so she started trying to delete things on her hard drive, which is something like 5TB and 95% empty. Even once I explained to her that it was gmail that was full, not her computer, she just started deleting thousands of old messages. That’s fine, but it’s not the random old messages that are the problem, it’s the ones with attachments. She deleted something like 5 years of old mail and it didn’t make a dent in the problem because the ones she happened to delete weren’t the ones with the 30 MB video attachment featuring a puppy doing something funny. I’ve shown her multiple times how to find the big and old messages so she can delete them. I’ve asked her to take notes, but it’s pointless. She understands every step as I show it to her, it all makes sense as I’m doing it. But, when she tries to do it herself she gets tripped up immediately and is completely lost.
Basically, no matter how easy to use the OS is, she’s going to have problems and I’m going to need to provide tech support. She’ll probably stick with MacOS, but if she ever had to switch to Linux or Windows, I’d definitely push her to Linux because it would be easier for me to provide tech support remotely that way.