I’m not making excuses, I’m describing what companies already do today. If they can get away with it, they just won’t support multiple browsers.

If we had even one customer that used Firefox, I would be adamant that we support it at my company. But we don’t. We know who our customers are because we’re in a B2B relationship and we lock out everyone else (we make a niche product for a niche market in a niche industry; total users are in the hundreds).

Adobe doesn’t have that excuse, but they have the brand recognition that people will go out of their way to use their products, so they can get away with not supporting Firefox. It’s still stupid, but it’s a viable strategy given their position in the market.

That’s all I’m saying. I’m not saying it’s good to target one browser, I’m saying it’s practical, so a lot of companies do it. My response is to not use services that block me out, and to recommend alternatives to friends.