In my case yeah. We’ll provide an estimate how much hours we estimate for a change or a project and customer will need to approve the hours as maximum what we can bill. If there’s problems and need more hours than estimated, customer will need to approve the new estimate so the work can continue.
Customers kinda want to know in advance if a task will take 2 hours or 200 hours in advance
“adding a button to the front page? Yeah, it will definitively take less than 6 months to make. No promises though.”
The button must identity if there’s pigeon in the picture
Spitball. Keep’em posted. Be honest.
But nothing firm.
If that’s how the information’s gonna get used, great.
Is it?
Is it ever?
In my case yeah. We’ll provide an estimate how much hours we estimate for a change or a project and customer will need to approve the hours as maximum what we can bill. If there’s problems and need more hours than estimated, customer will need to approve the new estimate so the work can continue.