So my mother recently bought an ET-2800, By HP we had an HP printer before and we got a new one because the old one would not work with my sister’s Windows 11 Laptop. So I had to set it up for my mother, the manual said you can use it without the app. But there was no way to physically do that. Anyway, I downloaded the app on my phone (android) and the app would not connect to the printer. So I used my mother’s iPhone and it would connect. The setup process was stupid proof. And after I got it all full of ink, it was very painless. However, this is where the H in HP should stand for HELL. Because a few months go by and my sister and my mother need some papers printed. No problem. I thought to myself, so my sister tried to print it wirelessly. Couldn’t find the printer, I said ok maybe it’s a dumb driver, USB didn’t work either. I asked my sister to send it to me, so I can print it on my w540 running rocky 9. Rocky picked up that I needed drivers and installed them. Wireless didn’t work but wired showed up, I thought sweet I can just print the paper and get back to what I was doing. However, when I clicked print, the printer would grab the paper and run it though but not put ink on the paper. My mother asks me to forward the email to her to try to print it on her phone. I send it, and it prints, and the paper come out how it should with ink and the paper is finally printed.

After this experience with this printer, it makes me rather aggravated at this purchase, and no longer want to buy from HP. I have looked at Brother printers and there are no Proprietary ink cartage, and or laser printers. I purely wanted to talk about my experience with HP printers and would like to know what others have for a printer for recommendations, for when eventually HP kills support and makes it a paper weight, I’ve read many negative experiences with HP printer, specially from Lois Ross man and their anti consumer products.

  • ZzyzxRoad
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    1 year ago

    I have the same problem with mine. It literally never recognizes the printer wirelessly unless I turn it off and on, unplug, push the wifi button, and cancel and restart the print at least a few times.

    I also found out that I’m being charged by the number of pages I print. When I signed up, I was under the impression that I would be charged for the printer ink. Apparently it’s $4/month for 20 pages or some shit like that and then $1 per every ten pages after that? How the fuck can they charge per page? Aren’t the ink cartridges what run out and need to be repurchased? But even though I get charged every month automatically, whether I use the pages or not, I don’t get sent new ink until I request it. Or buy it? And I magically lost some discount I was supposed to get after purchasing through Amazon.

    The whole thing has been a shit show. Plus the printer itself is the flimsiest piece of thin plastic that weighs nothing. I hope the FTC sues the shit out of them.

    • Tlaloc_Temporal@lemmy.ca
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      1 year ago

      Why would you give them your bank information? Do they send an attendant to assist for every print?

      Buy a printer, buy ink, buy paper. No subscription about it.