It’s not about having the option, I love having alternatives. It’s about 90s ways being the only choice when they could have better options. E.g. You need to send a form. It’s already a pdf file, send it by email, right? No, it has to be physical mail… or fax if they have a number. Oh, and you have to stamp on it. No pdf. Multiply that by time constraints and local bureaucracy mixed in.