I tried getting season tickets for a local baseball team but the ordering system was quite literally designed for old people and was driving me insane:
there’s no actual order page online, just this ‘contact us for info!’ button where you have to write them a bespoke little email - like, to a person, not just a form to fill out - and I did that and the dude ///called me//// and didn’t answer when I tried to call back — why for the love of God take this to the phone?? I emailed them!!! I didn’t even want to email them, i wanted to fill out a webpage and put my credit card in! and they throw up all these smarmy sAlEsMaN roadblocks, like jesus man
like is this seriously meant to be like ‘oh that’s such good customer service’ to someone?
If it’s a complicated matter that could use a lot of back and forth, sometimes it’s expedient to call or share a screen rather than send a dozen emails back and forth.
But that doesn’t at all seem to be the case here. Even the email seems very unnecessary. Maybe they were trying to upsell you or something? I really don’t like it when you can only order something by calling rather than on the website, but maybe they think they can charge more or sell more if you talk to a sales person?