An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • LostCause@kbin.social
    1·
    1 year ago

    Yea especially the Bing chatbot is too cute for a job like this, it also added a 😅 later on in our little chat, though maybe the CEO should have taken some advice from it in this case.