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AI@lemmy.mlEnglish · 10 months ago

AI Customer Service Bot Disabled After Trashing Company Using It

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AI Customer Service Bot Disabled After Trashing Company Using It

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AI@lemmy.mlEnglish · 10 months ago

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The package delivery company DPD's AI chatbot was caught swearing at customers -- and even insulting DPD itself.

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Artificial intelligence (AI) is intelligence demonstrated by machines, unlike the natural intelligence displayed by humans and animals, which involves consciousness and emotionality. The distinction between the former and the latter categories is often revealed by the acronym chosen.

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