Switched phones and upgraded Android OS. Same Google account, released purchase from old phone, uninstalled from old phone. Still no luck. It’s been a couple of weeks. Any help is greatly appreciated. Thanks!

Edit:

SOLVED!

Seems if you go to purchase it again through the app you’ll find a restore instead of purchase available. Seems restore under settings is having issues. Best of luck.

  • wander1236English
    4·
    10 months ago

    If you tap the subscription option you originally purchased, Google will show an “already purchased” error and then Sync should recognize your Ultra status.

    • CRS_Customer@lemmy.worldOPEnglish
      3·
      10 months ago

      This did it! Thanks so much. On my end I didn’t see an error, but instead of “purchase” it said “restore”. Guess the other restore option under settings isn’t playing well with the play store right now?

      Thanks again!

      • wander1236English
        3·
        10 months ago

        I’m not sure what’s wrong with the restore button, but it’s never worked for me.

  • Gallardo994English
    1·
    10 months ago

    What helped me personally was: add the exact same Lemmy account which was active when you purchased Sync, and restore from its settings.

  • Jeena@jemmy.jeena.netEnglish
    1·
    10 months ago

    For me it was “Settings -> Other -> Restore purchases” after pressing it it was restored because I was logged in into the same Google Account on my phone as on the old phone.