Just got my used ID.3 yesterday, and I can’t connect it to the app.

It says there’s already a primary user, and I need to reset the infotainment system to factory default. I tried that 50 times, but it always fails. It resets all the settings, but ends with an error.

The Users menu is also missing from the infotainment system.

The car is on firmware 2.4 (2.3 - 912).

Any ideas how fix this ?

Will it work when the car gets updated to 3.2 next month ?