I haven’t played CS2, but the game isn’t in early access or anything. It was sold as a full price, finished product. I don’t think it’s unreasonable for people to be unhappy that the finished product they bought was actually unfinished, and then be frustrated with how long it’s taking for the fixes to arrive.

Sure the game might be fixed later, but that doesn’t change the fact that people feel like they got something less than they were promised.