Seriously, I’d rather either sit on hold and press buttons instead of trying to explain to an AI several times that I want it to connect me to a real person. I also have a “non standard” accent as well, so the thing probably cannot even understand me.
I was hoping there was some law (or at least fear of a lawsuit) that kept that functionality around for accessibility reasons. I suppose with the PSTN phasing out the last of the analog bits they don’t even worry about rotary phones anymore. Would still be nice to have the “Shibboleet” functionality…