I want to switch from android phone to linux and i want to know which phone is closest to daily driver. I only need call sms and bluetooth to work and battery should last 1 day. also working map camera and web browser app would be great. for os i have thinked to use ubuntu touch or postmarket os. Phones what i have most interested Volla phone Pixel 3a Fairphone 4 Pinephone or pinephone pro Any thoughts or ideas

  • Kindness@lemmy.ml
    4·
    8 months ago

    I’m pretty sure everyone did get their phone eventually.

    Please update to say, they will get their phone. Eventually.

    This FAQ was posted August 29th of 2023: https://puri.sm/faq/can-i-get-a-refund-on-my-librem-5-order/ There is no yes or no. Why? Because their answer is a roundabout, “Why we won’t refund your money.”

    To be clear. Purism took people’s money starting in 2017, failed to deliver 2 years later, and is currently stringing people along. This has been going on for 5 YEARS. Do yourself a kindness and avoid this company like you would thieves, as there are still many cases of people spending $2.5k on a laptop, and not getting a refund as recent as 30 days ago.

    • lemmeee
      3·
      8 months ago

      They way I understand it, their FAQ says that they will not refund any Librem 5 preorders.

      We have your phone, and we will ship all the phones to those who have confirmed their mailing address, with the store credit available to the rest.

      This is what they promised in 2023 and I haven’t yet see any evidence that this didn’t happen.

      Do yourself a kindness and avoid this company like you would thieves, as there are still many cases of people spending $2.5k on a laptop, and not getting a refund as recent as 30 days ago.

      If that’s true, then it’s pretty messed up. Is that legal under US law?

      • Kindness@lemmy.ml
        3·
        8 months ago

        I haven’t yet see any evidence that this didn’t happen.

        Flip that around. Pursim should prove they have fulfilled their orders, instead of consumers assuming they have. On the other hand, if purism spent time writing an answer to a “frequently asked question”, they likely are still being asked the question… frequently.

        Is that legal under US law?

        Depends on what you’ve agreed to and possibly how long since you’ve agreed. See 16 CFR 435.2(b), but generally, internet/mail/phone order companies must ship ordered product within 30 days of the agreed upon shipping date, or within 30 days of purchase if no date was agreed upon. Assuming someone does not agree to a delay in shipping, the company must provide a prompt (within 7 days) refund. In the case someone demands a refund after a shipping delay, no, it is not legal.

        This thread is very enlightening. https://forums.puri.sm/t/worst-service-refund-not-processed-since-july-2021/19080

        • lemmeee
          3·
          8 months ago

          You are right that it looks pretty bad. It’s a shame, since they don’t have much competition.