That said, the responses from a lot of the players were also really over-the-top to begin with.

I’m not aware of all the complaints but wrt to network outage, I understand (as long as they’re not death threats or something mental like that). The game is published by Sony, Sony is taking money from PlayStation users because self-hosting dedicated servers is bad quality and only Sony-hosted game servers deliver good quality, and then they don’t deliver.

It’s a transaction for a commercial service. Sony should refund a month or so of PlayStation online subscription fee to affected gamers. I recently bought a box of 50 electronic parts and upon arrival I thought that this box looks suspiciously empty and funny enough a third of the parts (and the useless bundled screwdriver) were missing. Contacted the retailer, explained the situation, and got a partial refund in actual money. Whenever a game publisher messed up, at best they hand out a bunch of in-game shit which aren’t real monetary refunds.