• steal_your_face@lemmy.ml
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    7 months ago

    I use a kobo libra 2 with calibre and it’s great. If you buy a kobo either make sure you really like it or buy it from Amazon. Their customer service is absolutely horrible.

    • Grass
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      7 months ago

      That’s kinda hilarious. Buying a product from its own competitor.

    • shawwnzy@lemmy.world
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      7 months ago

      I had a good experience with their customer service.

      My Kobo bricked a few days after the warranty expired (it’s possible I broke it installing koreader improperly or something) and they replaced it no problem.

      Took a few weeks but I was happy they replaced it at all.

      • steal_your_face@lemmy.ml
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        7 months ago

        I’m glad you did! I ordered a device from them and wanted to return it and it took multiple chats over multiple days (maybe weeks?) to get it done. Was quite a headache.

    • GarlicToast@programming.dev
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      7 months ago

      Bought a math book from them, they refunded it with no questions, after I read a lot of it, because some of the equations were unreadable.