In an effort to increase my privacy, I decided to buy a Pixel phone second hand to use with GrapheneOS. Due to some miscommunications, the phone ended up being carrier locked with T-Mobile. GrapheneOS’s own website advises against buying carrier locked phones in order to avoid the hassle of carrier unlocking it.

I assumed that even if the support staff was unaware about OEM unlocking, I would at least be able to fairly effortlessly get the device carrier unlocked because it was bought second hand. My first call was to the T-Mobile support center, and the representative wanted the phone number of the device in order to unlock it. The device had no phone number, so we instead tried the IMEI. I was told that the IMEI was invalid because it was not the correct number of characters, and was told that there was nothing they could do without physical access to the device. As expected, the representative had never heard of OEM unlocking.

My next stop was at a T-Mobile store, to seek help there. The staff member there was very helpful and, despite not knowing what OEM unlocking was, was very aware of how to handle the situation regardless. He made a call to T-Mobile support (which has a different process if you are a staff member) and explained the situation to them.

Here is where things get interesting: T-Mobile had the ability to carrier unlock the phone, and had enough information to prove the device was mine, but refused to carrier unlock it because it has to be done by the original account holder. They wouldn’t give any information about how to contact the original account holder, which is reasonable.

The in-person representative told me that if I was able to find a phone number linked with the original account holder that they would be able to do more, but after trying for over an hour to find any contact information with the seller, I couldn’t find anything.

The in-person representative decided to try calling support one more time, and even went out of his way to try lying to the support team on my behalf, just to see what could be done.

After hanging up the phone, he told me that T-Mobile gave me 2 options:

  1. Return the device entirely and buy a different one
  2. Pay for T-Mobile for an entire year AND pay a $100 service fee

That’s like telling someone they have to pay a year of rent before they can even step foot in a house they already paid for, and then pay $100 to get the doors unlocked. I knew it would be a bit of a process to get it carrier unlocked, but I didn’t realize it would take me four hours to be told I had to pay T-Mobile for a year to be able to access a device I paid for.

I even tried using T-Mobile’s own app to unlock the device, but the app is not functional as many reviewers have also noted.

Thankfully the seller accepted free returns, so the story has a happy ending, but any consideration of buying a carrier locked phone before has since evaporated.

It is truly dystopian how we live in a world where companies are allowed to get away with stuff like that, and yet people still give away their money and freedom to these companies.

  • AnEilifintChorcra@sopuli.xyz
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    6 个月前

    OEM unlocking is not the same as carrier unlocking

    Carrier unlocking is to allow you to use your phone with a different network e.g switching from Verizon to T-Mobile and putting a T-Mobile Sim in the Verizon phone. This can be done with both Android and iOS

    OEM unlocking is an Android setting that enables the end user to modify the firmware of the device e.g unlocking the boot loader, installing custom boot images, ROMs and gaining root access.

    AFAIK both T-Mobile and Verizon have custom Android settings that completely grey out the OEM unlock option in Android settings. There is no way around this as an end user, even if you had got customer support to carrier unlock your phone it would have made no difference, OEM unlocking would still be disabled.

    AFAIK There is no way around this and the only solution is to never buy from either carrier.

    I bought a refurbished Pixel a few years ago from the Netherlands and it ended up being originally from Verizon, I found a Verizon system app still preinstalled in settings and it was impossible it enable OEM unlocking.

    Either buy directly from Google or buy second hand on the condition that you can check to make sure OEM unlocking is possible before purchase

    • The 8232 Project@lemmy.mlOP
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      6 个月前

      I’m aware that carrier unlocking and OEM unlocking are two separate things, but apparently I was under the misconception that (since OEM unlocking being disabled is due to a carrier lock) I would be able to OEM unlock after carrier unlocking. Thank you for informing me that that is not the case. Do you know specifically which carriers besides T-Mobile and Verizon disable the setting?

      • AnEilifintChorcra@sopuli.xyz
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        6 个月前

        Yeah, carrier unlock and OEM unlock are completely separate and have nothing to do with each other. People will say ‘unlocked’ and mean carrier unlocked because most people don’t know what OEM unlocking is so it can get really confusing when trying to buy second hand and explaining the difference. Its a really common misconception that has been an issue for over a decade that’s why I always try to explain they have nothing to do with each other

        I don’t know any other carriers that do this but I wouldn’t be surprised if more did. I never recommend buying from a carrier since most just carrier lock their phones anyway so its just more hassle if you decide to switch carriers.

        I find buying from the manufacturer works out cheaper than from any carrier where I am. Its also better for privacy since I don’t have to deal with bill pay and can just pay cash for PAYG without giving any personal information and can switch to whoever has the best deal without faffing about, just get a new Sim card and I’m ready to go