The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • sugar_in_your_teaEnglish
    1·
    5 months ago

    Idk, you could probably just show the grammar on the screen, and also allow manual entry (if insider) or fallback to a human.

    That way you’d get errors (sorry, I didn’t understand that) instead of wrong orders with a pretty high degree of confidence. As long as there’s a fallback, it should be fine.

    Anyway, that’s my take. I’m probably wrong though since I don’t deal with retail customers.