Also, by the time the game has been released for 1 hour, the players have already racked up more playtime than the full QA team could reasonably achieve throughout several years of development (and for most of that time QA were playing an older version…). So, if your game has a lot of player choice, randomization, simulation, complex systems, chances are the players are seeing things that QA never did. And then the players wonder how QA could miss such an obvious bug.
I’ve mothballed multiple RCs from finding P0 issues by pure chance. In my experience, 90% of bugs are already caught by QA, 8% were isolated bugs that would realistically never get caught in QA, and 2% just slip through.
Also, by the time the game has been released for 1 hour, the players have already racked up more playtime than the full QA team could reasonably achieve throughout several years of development (and for most of that time QA were playing an older version…). So, if your game has a lot of player choice, randomization, simulation, complex systems, chances are the players are seeing things that QA never did. And then the players wonder how QA could miss such an obvious bug.
I’ve mothballed multiple RCs from finding P0 issues by pure chance. In my experience, 90% of bugs are already caught by QA, 8% were isolated bugs that would realistically never get caught in QA, and 2% just slip through.