Bastian told CNBC's "Squawk Box" on Wednesday that the carrier would seek damages from the disruptions, adding, "We have no choice."
  • Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million.
  • The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline.
  • Bastian, speaking from Paris, told CNBC’s “Squawk Box” on Wednesday that the carrier would seek damages from the disruptions, adding, “We have no choice.”
  • ricecake
    7·
    5 months ago

    In this case, it’s less like they stopped wearing seatbelts, and more like the airbags silently disabled the seatbelts from being more than a fun sash without telling anyone.

    To drop the analogy: the way the update deployed didn’t inform the owners of the systems affected, and didn’t pay attention to any of their configuration regarding update management.