The Swiss network is amazing as well, and I was considering mentioning them too. It really is quite a feat to have it run that well given the terrain, but given that the busiest routes in the Netherlands have trains running every ten minutes, I leaned to limiting it to Japan - but can definitely live with Switzerland at #2 as well.
(I’ve also had more delays than I like in Germany, and more often than not on those delays I’ve not been handed those forms, in which case it wasn’t clear how to request a refund :/ )
Slow reply but it might still be worth it. It got easy to request the refund if you’ve booked in their DB Navigator app, then it’s just: open the trip, go to tab “ticket” (where qr code is), scroll all the way to the bottom for “more actions” and select “submit compensation request”. No paper form required! Quite the feat for a German bureaucratic company!
Oh thanks! Unfortunately these were anecdotes from a while ago, so nothing much I can do now. Generally, though, I tend to have a printed ticket that I received via email, not in an app. It’s possible that there’s now a procedure you can find out about via their website - I just wasn’t able to back then. (Or possibly I did manage in the end, but it was just a lot of digging - not sure.)
The Swiss network is amazing as well, and I was considering mentioning them too. It really is quite a feat to have it run that well given the terrain, but given that the busiest routes in the Netherlands have trains running every ten minutes, I leaned to limiting it to Japan - but can definitely live with Switzerland at #2 as well.
(I’ve also had more delays than I like in Germany, and more often than not on those delays I’ve not been handed those forms, in which case it wasn’t clear how to request a refund :/ )
Slow reply but it might still be worth it. It got easy to request the refund if you’ve booked in their DB Navigator app, then it’s just: open the trip, go to tab “ticket” (where qr code is), scroll all the way to the bottom for “more actions” and select “submit compensation request”. No paper form required! Quite the feat for a German bureaucratic company!
Oh thanks! Unfortunately these were anecdotes from a while ago, so nothing much I can do now. Generally, though, I tend to have a printed ticket that I received via email, not in an app. It’s possible that there’s now a procedure you can find out about via their website - I just wasn’t able to back then. (Or possibly I did manage in the end, but it was just a lot of digging - not sure.)