Steam has a very generous 2 hours played policy where the system will basically refund you no questions asked so long as you have played less than 2 hours of the game (refunds beyond that are totally possible but usually require manual review before approval).
This means that you can buy the game, open it once, leave a negative review, and get it refunded. Which is more impactful on Sony’s bottom line than leaving a review on Metacritic or something because it directly affects the game’s rating on the largest platform for PC gaming, and is therefore more likely to see action taken to fix the issue. Sony doesn’t care if people make angry social media posts, but they will care if they can directly see it impacting their profit margins.
Steam has a very generous 2 hours played policy where the system will basically refund you no questions asked so long as you have played less than 2 hours of the game (refunds beyond that are totally possible but usually require manual review before approval).
This means that you can buy the game, open it once, leave a negative review, and get it refunded. Which is more impactful on Sony’s bottom line than leaving a review on Metacritic or something because it directly affects the game’s rating on the largest platform for PC gaming, and is therefore more likely to see action taken to fix the issue. Sony doesn’t care if people make angry social media posts, but they will care if they can directly see it impacting their profit margins.