ƨlloʜɔiИ miT (@[email protected])
mastodon.online
Attached: 2 images A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement. It came back today, fully repaired, cleaned, polished, lubricated and in a new box. Total cost: £10 + return postage. They sent the knife back with an invoice. I didn't have to pay a penny before the job was done. A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer. I'm stunned. Happy, impressed, grateful and stunned.

A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn’t have to pay a penny before the job was done.

A product that’s been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I’m stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

  • FauxPseudo @lemmy.world
    39·
    2 days ago

    And that’s why I buy $5 pocket knives. I’m not spending twice as much to wait two weeks for a replacement when I depend on my pocket knife every single day.

    I try to BIFL whenever I can but this is one case where the trade-off of a cheap knife are better.

    No, seriously, every day. I’m a handyman. I’m lost without my pocket knife. I have to replace one about every two years.

    • Mr_Blott@feddit.uk
      6·
      2 days ago

      I do the same thing and I’ve had my Leatherman for over a decade now

      Dunno what you’re doing that requires a new knife every two years!