A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn’t have to pay a penny before the job was done.

A product that’s been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I’m stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

  • vortexsurfer@lemmy.world
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    1 day ago

    Zippo also have lifetime warranty / free repairs. I got mine repaired some years ago, from what I remember I only had to pay postage (from Norway to the US in my case).

    • DarkThoughts@fedia.io
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      1 day ago

      Got one with a bent hinge and was thinking about it but they bent so easily that I’m not even sure it’s worth the effort.