A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.
Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.
Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”
I hope the surgeon said, at least, “Even if you conclude against my advice that it wasn’t necessary based on your data before this call, it is most definitely necessary now, as the patient is open on my operating table at this moment.” <slam>.