Still waiting for them to respond after i sent it.
Edit: This is of course Comcast/Xfinity.
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Uhhhh if someone is asking for a randomly generated authentication code you might want to double check who you’re talking to and make sure you’re not being scammed.
Edit: seems it might be normal? https://forums.xfinity.com/conversations/customer-service/customer-service-asked-for-my-2fa-code-to-verify-my-account-over-the-phone-despite-the-text-saying-not-to-share-with-xfinity-reps-normal/6410d59641879c3c4d1c6128
Holy shit that’s bad practice. Great way to get less tech savvy people used to customer service reps asking for verification codes and trusting them without hesitation.
It’s one of those things that are pretty annoying. Especially because you often need to login before starting the chat. The login should have authenticated me already.
Also in case anyone wonders they didn’t reply after 20 minutes so I gave up.
That’s insane.
