I was forced to get a new phone when my last one recently died, and I’m unable to restore my Sync Ultra subscription. I checked the Google play store and it’s active until August, but when I try to restore purchases on both of the accounts I use, Sync tells me that it can’t find the purchase. Does anyone have any suggestions? I’ve tried reaching out to the dev.

  • chetradley@lemm.eeOPEnglish
    1·
    6 days ago

    Yeah based on the time since the last official update, I’m not hopeful that this will be resolved. Thanks for the reply. I’ll probably start looking around for other clients.

    • canEnglish
      1·
      22 hours ago

      Did you ever hear from him? Did you email?

      • chetradley@lemm.eeOPEnglish
        2·
        21 hours ago

        No, just a DM with no response. That was last Monday. Do you have an email address for him?

        • canEnglish
          2·
          20 hours ago

          That’s a major bug so I suggest emailing with that in the subject. Here’s the address listed on the app page: [email protected]

    • NameTaken@lemmy.worldEnglish
      2·
      6 days ago

      Yeah it’s pretty upsetting I really liked Sync too. If it helps at all I recently switched to Voyager after trying a few apps. They are all pretty good but for me at least switching to Voyager seemed to be the easiest coming from Sync.