misk@sopuli.xyz to Technology@lemmy.worldEnglish · 23 hours agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square35fedilinkarrow-up1395arrow-down15cross-posted to: [email protected][email protected][email protected]
arrow-up1390arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 23 hours agomessage-square35fedilinkcross-posted to: [email protected][email protected][email protected]
minus-squareLastYearsIrritant@sopuli.xyzlinkfedilinkEnglisharrow-up6arrow-down1·9 hours agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
minus-squareayyylinkfedilinkEnglisharrow-up1·1 hour agoOnly if the customer service is unempowered garbage.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.