You might need to pre-tip to get good service.

DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

  • sugarfree@lemmy.worldEnglish
    12107·
    1 year ago

    Delivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There’s no “refusing to pay wages” in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.

      • sugarfree@lemmy.worldEnglish
        975·
        1 year ago

        DoorDash is an “employer” as in they have employees, but the drivers are independent contractors. Employees at DoorDash are support staff, coders, etc. DoorDash pay is clearly good enough to attract many independent contractors to deliver for them, and because they are contractors they have all the options.

        • Fogle@lemmy.caEnglish
          634·
          1 year ago

          Them being contractors is legal bullshit. Many of the apps forbid you from running other apps at the same time, they assign orders to you, it’s not an open list, and if you deny too many orders most of the apps will stop assigning you orders. They’re de facto employees that the companies lie about to not pay taxes and benefits

          • sugarfree@lemmy.worldEnglish
            956·
            1 year ago

            Them being contractors is legal bullshit.

            What makes it “legal bullshit”? They are legally independent contractors, and that’s not something that we’re just taking their word for. There are legal tests to determine whether or not someone is an employee or an independent contractor, and there have been lawsuits about this topic as well.

            Many of the apps forbid you from running other apps at the same time

            Many? I’ve not heard of this, can you name them? As far as I understand it’s quite common for drivers to multi-app.

            they assign orders to you, it’s not an open list

            Orders are offered to drivers who then choose whether or not to accept them.

            They’re de facto employees that the companies lie about to not pay taxes and benefits

            That’s your opinion. As of right now it’s not backed up by anything substantial, and it’s not looking likely to change. You don’t need to accuse companies of serious fraud just because you don’t like them.

            • Fogle@lemmy.caEnglish
              211·
              1 year ago

              I’m aware they are legally “contractors”. It’s bullshit.

            • GeneralVincent@lemmy.worldEnglish
              8·
              1 year ago

              There HAVE been lawsuits, yes! And DoorDash lost the class action that alleged they misclassified its workers as independent contractors when they should be classed as employees. They paid 100mil for that, and that’s just one case.

              But don’t just take my word for it. Here’s Californias labor laws on the test for determining employee vs contractor;

              Under the ABC test, a worker is considered an employee and not an independent contractor, unless the hiring entity satisfies all three of the following conditions:

              • The worker is free from the control and direction of the hiring entity in connection with the performance of the work, both under the contract for the performance of the work and in fact;
              • The worker performs work that is outside the usual course of the hiring entity’s business; and
              • The worker is customarily engaged in an independently established trade, occupation, or business of the same nature as that involved in the work performed.
        • GeneralVincent@lemmy.worldEnglish
          9·
          1 year ago

          No, it’s simply the quickest way to add an additional income for desperate people needing a second job. No interviews, no resume needed, you don’t even need a car.

          I quit after I realized it was costing more in gas and car maintenance than I was making. Imagine driving 20 miles for $3. With pick up and drop off, that’s at least half an hour. At that rate, you’re making $6/hour. It absolutely 100% depends on customer tips to actually pay it’s dashers

      • enki@lemm.eeEnglish
        52·
        1 year ago

        Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

        • BombOmOm@lemmy.worldEnglish
          81·
          1 year ago

          Charge it back. If you didn’t get service, no reason they should get money.

          • enki@lemm.eeEnglish
            1·
            1 year ago

            I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.

      • PrincessLeiasCatEnglish
        1·
        1 year ago

        Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.

      • rambaroo@lemmy.worldEnglish
        1·
        1 year ago

        Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.