Netflix lost me when they stopped letting you share your login. The only reason we were still subscribed was because my son and my mom used our account. Neither of them will subscribe on their own, so they didn’t gain two new customers, they lost a customer of 15 years. I made sure to tell them exactly why I was cancelling and included the fact that they’re greedy and shortsighted. Actually everyone lost me when that happened. That was the straw that pushed my ship back out to sea.
Netflix lost me when they stopped letting you share your login. The only reason we were still subscribed was because my son and my mom used our account. Neither of them will subscribe on their own, so they didn’t gain two new customers, they lost a customer of 15 years. I made sure to tell them exactly why I was cancelling and included the fact that they’re greedy and shortsighted. Actually everyone lost me when that happened. That was the straw that pushed my ship back out to sea.