That’s not correct. “i.e.” is “that is”, and “e.g.” is “for example”.

Instead of “aka” in point 2, you should’ve used “i.e.”

Similar thing happened with me at FedEx.

I sent in my 14PM after I got my replacement from Apple. Apple never got the phone I sent and they charged me the full price. I contacted them, and thankfully I had the receipt showing that I had dropped it off, then they refunded me the amount. He said they were able to figure out what happened but couldn’t share the details.