To the point though, you made a mistake, you placed and confirmed an order by mistake. The customer support did answer. You are at the point you cannot cancel the order anymore, which is not uncommon, companies have processes and you cannot always revert one in the middle of the workflow. If happened to me multiple times with Amazon.
You have the option to reject the package, not sure how it works in your country but here you can normally do that directly from the web site of the delivery service. If not, you will receive the package and you have 100 days to return it. Neither of those option would cost you money, while they *do* waste money and time for reMarkable, all because of a mistake *you* made.
Given the situation, posting here to complain about the company sounds really entitled, IMO they would be the one with a right to complain.
I wish you all the best with your surgery.
To the point though, you made a mistake, you placed and confirmed an order by mistake. The customer support did answer. You are at the point you cannot cancel the order anymore, which is not uncommon, companies have processes and you cannot always revert one in the middle of the workflow. If happened to me multiple times with Amazon.
You have the option to reject the package, not sure how it works in your country but here you can normally do that directly from the web site of the delivery service. If not, you will receive the package and you have 100 days to return it. Neither of those option would cost you money, while they *do* waste money and time for reMarkable, all because of a mistake *you* made.
Given the situation, posting here to complain about the company sounds really entitled, IMO they would be the one with a right to complain.