Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • fruitycoder
    5·
    9 months ago

    Companies like Suse, redhat, gruntworks, etc etc all offer stuff like that. There is a clear model here. I think libs get little live because contracts are a lot if work so the smaller the contract the less it makes sense (to the people writing contracts).

    Maybe open source coop that sells support contracts for libs in bulk deals in the same a farmer coop sells bulk crops from famers all around an area.