It now says the case “warrants a sensitive approach.”

Disney tried to force the case into arbitration by citing the agreement on the widower’s Disney Plus trial account.

Disney has now agreed that a wrongful death lawsuit should be decided in court following backlash for initially arguing the case belonged in arbitration because the grieving widower had once signed up for a Disney Plus trial.

“With such unique circumstances as the ones in this case, we believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss,” chairman of Disney experiences Josh D’Amaro said in a statement to The Verge. “As such, we’ve decided to waive our right to arbitration and have the matter proceed in court.”

  • @[email protected]
    136•28 days ago

    I fucking hate Disney.

    With such unique circumstances as the ones in this case, we believe this situation warrants a sensitive approach

    Yeah if they possessed sensitivity they would’ve never tried this. The only reason they changed their mind is public backlash which would’ve been obvious to foresee.

    So they’re myopic and insensitive. Also just cruel. It doesn’t matter in the slightest if they could’ve gotten away with this. It’s straight evil to try it.

    • @[email protected]
      72•28 days ago

      They said they decided to waive their right to arbitration. They still think that’s their right, fucking sickening.

    • @winterayars
      60•28 days ago

      I’d say actually the only reason they backed down is because they realized they were going to lose and didn’t want to risk their arbitration clause getting struck down in a court.

      • @[email protected]
        23•28 days ago

        This was exactly it.

        They’ll wait for a case they can win for sure and let court precedent destroy their customers following.

        If the reversed happened, it would be a massive win for consumers. The mouse can’t allow that.

    • @brbpostingEnglish
      8•28 days ago

      That made me so angry!

      When this story first came up, an Ars Technica commenter explained that the only thing to do in this scenario is to grieve with the widow, and that it was a ludicrous fight to have. It’s pretty bad for Disney to pretend like they agree with that viewpoint after already putting the widow through more distress.