Spectrum.

Wanted to get a new router/modem for my parents since the old ones starting having issues. I drive 30min or so to get to the building to turn the old stuff in. The place is kinda busy with a few people doing different things. I finally talk to a rep and Spectrum’s rules say that only people on the account can get new equipment. To do that I’m told to have my parents call the corporate customer service line, probably wait on hold forever, get me added to their account and only then can I get the new hardware.

I walk outside to start making phone calls to get their account info. My plan was to use that info to fake being them and save them the pain in the ass. The other customers finish up and leave and the person we talked to pokes their head out the door to wave us back inside.

They had a small window to help us while the boss was out and the weren’t any other customers. They mentioned how stupid it was that a simple ID check is good enough for a cop to verify identity but not good enough for corporate. They fill the forms like it was my parents and off I go.

So yeah thanks Spectrum person! But fuck corporate’s overbearing policies.