• Pika
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    18 hours ago

    It’s entirely possible the employee had more than one hat and was dabbling in customer service that day. it’s not unheard of in the IT field for the buckets to mix when demand states it. Being said the better question is how you could mistake a shutdown/deactivate button as an apply button

    apperently cloudflare thought the same as they removed the button from the panel the employee used lmao

    • edric@lemm.ee
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      14 hours ago

      And even then, there should be an approval workflow to at least have one more set of eyes review the change before it’s implemented.