misk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 day agoTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square35fedilinkarrow-up1160arrow-down13file-text
arrow-up1157arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 day agomessage-square35fedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareSteve DicelinkfedilinkEnglisharrow-up1·3 hours agoYeah… most complaints about accents in customer service agents have nothing to do with understanding them.
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.