Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I’d create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I’ll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.

On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

    • Demigodrick@lemmy.zipEnglish
      5·
      6 days ago

      Good point - we don’t really have a space for this. We kind of use !home for most things, and i wouldn’t moderate a post from an external user if there was a technical issue. So !home is probably the best place. (I’ll update the description to reflect)

      I will have a think about a support community but home is fine for now :) thanks for checking!