Yep. During my very short (6 mos) stint as a tech support rep for Dell, I’ve learned to assume your customer is an idiot. Even when they’re using techie terms or jargon (and at times more so). Never assume other things besides that or you’ll probably regret it.
You have to be very clear and precise. A single misunderstanding can take a simple problem a lot of time to get fixed.
Yep. During my very short (6 mos) stint as a tech support rep for Dell, I’ve learned to assume your customer is an idiot. Even when they’re using techie terms or jargon (and at times more so). Never assume other things besides that or you’ll probably regret it.
You have to be very clear and precise. A single misunderstanding can take a simple problem a lot of time to get fixed.
15 out of 16 times, or more so, they’re useless.