I have had probably 5 of their video cards and 4 or 5 of their power supplies. I’ve had one video card die a month before the 3 year warranty was up, and they sent me a much more powerful card as a replacement. That’s good service.
I’ve had one power supply die and they cross shipped me a replacement, had it 3 days later.
Nothing is bulletproof, components fail. It’s how the company handles it that matters, to me.
That means they have good customer service, but surely you see that every example is more data for the OPs claim that the hardware isn’t up to snuff yeah?
No, I don’t agree. What would a list of companies that never have hardware issues with their products look like? Spoiler alert, it would be a blank sheet of paper. Every company that makes electronics hardware has some level of defects. Perfection is an impossible standard to reach economically, and nothing lasts forever. If you have been lucky to not have hardware problems from a particular vendor, then that’s it, just luck.
I’ve worked with enterprise network and server hardware for over 25 years now. Dell, HP, IBM, NetApp, EMC, Cisco, name any major tech hardware player and I’ve replaced their broken equipment in a datacenter. And all that equipment is (supposedly) built to a higher standard than consumer grade hardware. It still fails. Some companies handle that in a way that benefits the customer. Most don’t. EVGA has always done it right that I’ve seen, so I have to give them props. Everything I ever bought from EVGA (or its RMA’d replacement) is still running in my house. Nothing has yet failed out of warranty in at least 10 years of buying their stuff. I’d call that a good track record.
You disagree that they have hardware issues because they handled your return well when you had… hardware issues?
I have had probably 5 of their video cards and 4 or 5 of their power supplies. I’ve had one video card die a month before the 3 year warranty was up, and they sent me a much more powerful card as a replacement. That’s good service.
I’ve had one power supply die and they cross shipped me a replacement, had it 3 days later.
Nothing is bulletproof, components fail. It’s how the company handles it that matters, to me.
That means they have good customer service, but surely you see that every example is more data for the OPs claim that the hardware isn’t up to snuff yeah?
No, I don’t agree. What would a list of companies that never have hardware issues with their products look like? Spoiler alert, it would be a blank sheet of paper. Every company that makes electronics hardware has some level of defects. Perfection is an impossible standard to reach economically, and nothing lasts forever. If you have been lucky to not have hardware problems from a particular vendor, then that’s it, just luck.
I’ve worked with enterprise network and server hardware for over 25 years now. Dell, HP, IBM, NetApp, EMC, Cisco, name any major tech hardware player and I’ve replaced their broken equipment in a datacenter. And all that equipment is (supposedly) built to a higher standard than consumer grade hardware. It still fails. Some companies handle that in a way that benefits the customer. Most don’t. EVGA has always done it right that I’ve seen, so I have to give them props. Everything I ever bought from EVGA (or its RMA’d replacement) is still running in my house. Nothing has yet failed out of warranty in at least 10 years of buying their stuff. I’d call that a good track record.