The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • grysbok@lemmy.sdf.orgEnglish
    23·
    5 months ago

    They have butter for their hot cakes. Sounds like it was adding butter packets to the order.

    • TrippyFocus@lemmy.mlEnglish
      161·
      5 months ago

      Ahh I forgot about breakfast, that makes more sense. I was picturing butter drenched fires lol.

      • sugar_in_your_teaEnglish
        1·
        5 months ago

        I’d eat that. It sounds like poutine, but with butter instead of cheese and gravy.

        I don’t like their fries much, but butter fixes everything.

    • brbpostingEnglish
      12·
      5 months ago

      For other items they’ll also do butter… and whatever this crap is: