If someone can’t handle basic social circumstances, that person shouldn’t be public facing. It’s the basic job description.
There is a gigantic difference between handling basic social circumstances and acting like a complaining customer’s best friend or family member.
The basic job description for most of these retail places in regards to customer service is to answer simple questions and refer people to management if they have an issue with the store or product. If you are doing more than this as a basic retail clerk, you should ask for a promotion.
I am not saying to be rude, at all. Just don’t do more work than what you are being paid for. Maybe you live in a place that pays retail employees fairly, and the effort is worth it. I most definitely live in a place that does not pay them enough to deal with some of that crap.
Then continue to get chewed out and everyone walks away unhappy and stressed out.
If someone can’t handle basic social circumstances, that person shouldn’t be public facing. It’s the basic job description.
There is a gigantic difference between handling basic social circumstances and acting like a complaining customer’s best friend or family member.
The basic job description for most of these retail places in regards to customer service is to answer simple questions and refer people to management if they have an issue with the store or product. If you are doing more than this as a basic retail clerk, you should ask for a promotion.
I am not saying to be rude, at all. Just don’t do more work than what you are being paid for. Maybe you live in a place that pays retail employees fairly, and the effort is worth it. I most definitely live in a place that does not pay them enough to deal with some of that crap.