Is anyone else having this issue?

I’ve logged out of Pocket, deleted all the articles and then logged back in. Nothing. It comes up with an error saying that “something has gone wrong”, which isn’t particularly helpful 🧐

The device isn’t new, and Pocket has been working since the day this thing came out.

  • Badri@snipetteville.in
    2·
    1 month ago

    @BrundleFly2077 @kobo uh oh. I can report the same thing too. Kobo Elipsa, never had issues till today (last sync was maybe a week ago).

    Just signed out of Pocket before reading this and it’s still in the process of “Removing Pocket content. This will take a minute.”

    Regret doing that now; at least I could’ve read whatever *was* synced 😣️

    • Badri@snipetteville.in
      1·
      1 month ago

      @BrundleFly2077 @kobo tried logging in again and I get a screen saying “Error. An error occurred while processing your request.” Followed by “Unauthorized”
      I’m not sure if it’s a Kobo problem or something on @mozilla’s end? 🤔️

      • BrundleFly2077OPEnglish
        2·
        1 month ago

        Bizarre. Thanks for checking. I’m not getting that error message, but the fact that we’re both affected at least implies (I hope) that it’s a wider issue and might be in the process of getting addressed.

        🫡

        • Badri@snipetteville.in
          1·
          1 month ago

          @BrundleFly2077 I hope so, because Mozilla and Kobo have almost dropped the ball on us Pocket-on-Kobo users in the past. It’s late here now, but if this isn’t fixed by Monday I’ll try complaining to some official channels 🤨️

          • BrundleFly2077OPEnglish
            2·
            1 month ago

            High five. I’ll do the same.

            Yeah. I wasn’t aware of the previous nonsense until I started searching for fixes to this nonsense.

            • Badri@snipetteville.in
              1·
              1 month ago

              @BrundleFly2077 okay, so one step ahead. I had my account on sideload mode to start with. After signing into my Kobo account again, I was able to sign in to Pocket as well.

              But I’m still having sync issues; it’s back to the same “Sync failed” followed by “Something went wrong and we couldn’t completely sync your eReader. Please try again” while my Pocket list remains empty 🙁

              I wrote to Mozilla about it and linked to this thread (hi, Mozilla 👋) so let’s see what happens. I’m thinking of writing to Kobo too

              • BrundleFly2077OPEnglish
                2·
                1 month ago

                Thanks for the update. I’ll chime in here if anything changes on my end.

                • Badri@snipetteville.in
                  2·
                  1 month ago

                  @BrundleFly2077 went through their bot and then a human who advised me to do a (non-destructive) “Repair account” thing from settings, but that didn’t help. They also said they’re aware of the issue and will update me once it’s fixed (but also to provide a reference number for the chat, so does that mean I have to check manually?).

                  Anyway yeah keep me updated!

                  • Badri@snipetteville.in
                    1·
                    1 month ago

                    @BrundleFly2077 hey! My Kobo synced today, and I later got an email from them saying they’ve fixed whatever the problem was! Check if it’s working for you?

                    Now to go and re-enable sideload mode, I guess…😑️